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Help

If you need a some help with our site, you've come to the right place! For information about specific topics, see the table of contents to the right.

Need a visual? Check out our helpful Book Designer Screencasts.

For book pricing and specifications,
see our Product Catalog.


Our Most Frequently Asked Questions...

Photo Books

I just want some Photo Book General Information.
What sizes and binding options do you offer?
Do you have any Book Designer Screencasts?
How do I use the Book Designer?
How do I use the Book Machine?
Do you have Book Machine FAQ?
Do you offer any templates for your books?
Do you offer loose pages, photo cards and photo calendars?
Do you have any photo Gift Guide?
How can I Contact Viovio?
Can I read some of customer Viovio Reviews?
Is Viovio on Facebook, Twitter, Google + and Pinterest?

Covers and Binding

How do I create and edit my Book Cover Specifications?
What Understanding Book Binding do you offer?
What book sizes do you offer?
How do I create my Spine?
What are your paper specifications?
Do you offer Book Cover Specifications?
Do you offer any cover templates or examples?

Images and Galleries

How can I edit my photo galleries?
How can I secure my photos from the public?
Can I use my gallery for Photo Sharing?
What do I need to know about Uploading photos?
How do I import my photos from Flickr Photo Books?
How do I enter my photo in a Viovio Photo Contest?

Templates


Can I create and sell my own Creating Book Designer Templates?
How can I increase my Tips for selling templates?
Where can I find yearbook, wedding, baby book, or scrapbooking templates?
Do you offer any free templates?

PDFs

Is it easy to upload a PDF?
Can you help with the PDF creation process?
Do you have any specs for PDFs?
Tips on Cropping And Bleed
Can I upload a PDF that I created from Apple iPhoto Book Printing, Apple Aperture, Adobe InDesign and PageMaker, Adobe Photoshop or Microsoft Publisher, PowerPoint, and Word?

Color

What is the difference between CMYK & RGB?
Can I match my color?
What if have black & white photos?

Orders

I have some Questions about Orders.
What will my book cost?
How will my book print?
What ship options do you offer?
What is your return policy?
What is your Holiday Shipping Schedule?

Selling my books

Can I sell my books?
What site memberships do you offer?
How can I get an ISBN FAQ?

We want to hear from you!!!! We feel one of the best ways you and help improve the site is to Contact. We take your comments seriously and will use your input to improve every member's experience! Our goal is to offer the best photo site on the Internet, and want to bring you the specific features you need to share your photos and create your photo books.

Comments

Shipping date

by joe greene, Mon 20 of May, 2013 (23:58 UTC)
I placed two orders on April 24th and am wondering when they will ship? Please let me know when the package will be delivered to Chico CA and when it will be delivered to Peach Tree City, GA.
Sincerely,

Joe Greene

Pages Missing from my Photo Book

by Carol Drum, Fri 22 of Mar, 2013 (19:54 UTC)
I uploaded a book from iPhoto. It looks great but the panels on the inside of the front and back of the book are not showing. I know they were part of the upload so how can I get them into the book?

Re: Pages Missing from my Photo Book

by Meghan Haviland, Fri 22 of Mar, 2013 (20:30 UTC)
Hi Carol,

I tried e-mailing you about this also. I logged into your account and see the flaps are there, you just have to select "Dust Jacket Cover" on step 2.

Hope this helps! Please e-mail support@viovio.com if you have further questions.

Warm regards,
Meghan
Viovio Support

NEED TO CONTACT SOMEONE

by karin dinesman, Mon 04 of Mar, 2013 (19:06 UTC)
I have emailed 3 times now, with no response. I am not happy. I have questions that need to be answered before putting in an order.

Re: NEED TO CONTACT SOMEONE

by Meghan Haviland, Mon 04 of Mar, 2013 (20:53 UTC)
Hi Karin,

So sorry that you hare having trouble getting in touch! Have you tried e-mailing support@viovio.com? In any case, what is your e-mail address? I'd be happy to personally e-mail you, or feel free to ask your questions here. Whatever I can do to help!

Warm regards,
Meghan
Viovio Support

support@viovio.com

Re: NEED TO CONTACT SOMEONE

by karin dinesman, Sun 10 of Mar, 2013 (13:43 UTC)
My email address is jkjmdinesman@verizon.net.

Re: NEED TO CONTACT SOMEONE

by karin dinesman, Tue 12 of Mar, 2013 (23:22 UTC)
I have still had no one contact me at my email address. I am very frustrated to say the least.
Thanks,
Karin

Loose Pages _ Portrait 8.5 x 11

by Madeline D, Sat 09 of Feb, 2013 (19:55 UTC)
This is my first time using this company for printing, and plan on ordering several portfolio books within the next few months

Right now, I am interested in ordering loose pages that are portrait 8.5 x 11, but I want to upload them as a PDF and not use the template program on the website.

How should I go about doing this?

Re: Loose Pages _ Portrait 8.5 x 11

by Viovio Support, Mon 11 of Feb, 2013 (16:43 UTC)
Madeline,

Greetings from Viovio, we do offer Loose Pages!

You have the option to print the pages either double-sided, or 1-sided. For double-sided printing each side of a sheet of paper is considered a page, so each sheet of paper consists of 2 pages. The minimum page count is 10.

If you are capable of saving the project as a single Print ready PDF you can upload the loose pages here: http://www.viovio.com/products/pdf/

Once the project is uploaded you will be lead to your purchase options page where Loose pages will be one of the purchase options available to you. Here is an example: http://www.viovio.com/shop/26787

Before uploading the project I would review the margins. You can read all about this here: http://www.viovio.com/wiki/Cropping+And+Bleed

Kind regards,
Viovio support
support@viovio.com

Spine Text

by Suzanne, Thu 07 of Feb, 2013 (00:08 UTC)
It appears, much to my disappointment, that the spine text can't be centered on the spine. Appears as though it can only be on the upper and/or lower portion of the spine. I prefer mine in the center. Is there any workaround to have the spine in the center?

Also, what font size do you recommend for a 100-page hardcover photo album? I used 36 Tahoma, then tried 45, both of which barely show up in the preview panel. A moot point if the text can't be on the center of the spine, though. In that case, I need to look for a different photo book publisher.

Thanks,
Suzanne