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Customer Service Hall of Fame

What our customers have been saying

What's this page all about?

Here is where we capture just a few of the messages we receive that make us feel that what we are doing is worthwhile. Knowing our products touch so many lives is rewarding and we appreciate those who take a moment to convey their thanks for what we do.

I just thought you would like to know my book arrived today and it is
absolutely fab. Thank you for your help and patience. I will be using
the service again, as I very much like the end product. — Nicola


It's been a while since I've used your site because I really needed hard bound books the last couple years, but now that you're making these I see no reason to go elsewhere.A lot of things have changed on the website, but one thing that hasn't changed is the excellent customer service. I cannot believe how quick you have been in responding to my numerous questions! — Kimberly


I received my books today and am more than 100% pleased...they look fantastic!! Thanks so much for producing such a great product! (not to mention, an extremely affordable and "quick" product) I can't wait until I finish up my next book (w/in the next month) and receive those. Keep up the great work!! — Holly


My photo book arrived yesterday and it’s more special than I imagined. The quality of your product has impressed numerous of my co-workers and friends. I wouldn’t be at all surprised if this book doesn’t create more business for you from South Carolina. Thanks for publishing my photos in a very affordable but memorable book. I’m so glad I discovered your company. Can’t wait to tackle my next project! - Julia


I cant wait to see the latest books I have made. People who have seen the previous ones are amazed at how nice they are and how afforable they are. I have referred many people to your site. - K.


What you guys do is terrific--I mean it--it takes something okay, or maybe better than okay and turns it into a work of professional art. I was so pleased when I got the first two books--they even transcended the typos I made that I found later. You guys do terrific work. Thanks so much. - J.


OMG!!!! Your kidding me right??? You guys TOTALLY ROCK!! You bring new meaning to the word "customer service". - S.


Thank you so much - the books are gorgeous - I couldn't be more satisfied with them. And thank you for being prompt in returning any of my emails - the service is well appreciated. - M.


We've created and ordered 4 photobooks now and have been outright dazzled by how well they've come out. Our friends and relatives are now asking for copies. - J.


I got my book yesterday. Thank you so much for the response. FYI - I LOVE THE BOOK - I can't believe how wonderful it is. Thanks! - Cherlynn


I received my 1st photo book yesterday (it just happened to be my birthday) and boy what a present to me! What an awesome book, can't tell you enough how much I loved it. THANK YOU for all your help! — Heidi


I wanted to thank you personally for your service in getting our presentation to us. They arrived a day before and were a big hit. I am ordering more today as we need them for new recruits as well. — Dan Real Pro, LLC


You provide a great service - ordinarily just the set-up fees would have made it prohibitive for me to have produced a low number of books. The regular printer I use has a minimum of 2,000 pieces. I also appreciate the friendly support staff. :) — SN


Everyone that I've shown the books to has been extremely impressed and we all agree that it's a much better way to keep photos than either printing a bunch of 4x6's or having a load of them just sitting on the computer. I am also looking forward to the square layout and I'm glad to hear that it's going to be available in the softcover as well. — Cathy L



Comments

Reply to this comment

by adrian nuttall, Thursday 07 of December, 2006 (02:25:55 UTC)
I ordered three books three weeks ago and they arrived today. They are outstanding in quality and make. Full marks for service, presentation and the speed of delivery, considering I live in Australia. Well done. Adrian Nuttall.biggrinbiggrin
Reply to this comment

Great product and Service

by Karen Raynes, Saturday 27 of May, 2006 (02:05:36 UTC)
Hi there from downunder!

Thanks so much for the book which arrived today. It took me a little while to work out how to make the book, but now I am on to it. Speedy service and the quality of the book is great. Can't wait to make some more now!

Karen ~~~ New Zealand

Reply to this comment

Re: Great product and Service

by Viovio Support, Tuesday 14 of October, 2008 (21:51:53 UTC)
Thanks so much for the complimentary posts smile
Reply to this comment

Re: Great product and Service

by Karen Raynes, Thursday 18 of September, 2008 (01:08:57 UTC)
Well - here I am two years later and still orering by books from VIOVIO. My wedding clients with smaller budgets love the albums, very affordable for them ... My family and friends are amazed at the quality of the products - as we don't get anything "quite" like it yet,here in New Zealand. We have a few companies here - but quite honestly I prefer VIOVIO for the speed, quality and cost. Once you get your head around the "book maker" thing everything goes well. It does take a bit of time to churn out a large book at times - but I have learnt to be not so impatient. I now multi-task in other areas while it does "its thing". Thanks so much VIOVIO I can't recommend you enough :) - - Karen
Reply to this comment

Thrilled with book results & your support.

by melbell, Saturday 08 of April, 2006 (04:59:03 UTC)
Thanks I got my book yesterday - I am thrilled - 10 times better than I
expected, it looks fantastic. It makes my photos look great. The pages & printing are exceptional.
Thanks for all your help and a job well done. It was my first book - and I appreciated your help. The postage to Australia was amazingly fast. I show off my book to everyone. I'll have to order more copies. Everyone loves my book.biggrin
Mel
Reply to this comment

Great service

by , Tuesday 14 of March, 2006 (22:47:33 UTC)
Thank you to viovio for providing me with excellent customer service. Especially to Connie. Would not hesitate to recommend to family.

B. Chinella