Questions about Orders

Ordering Your Photobook

Video Tutorial: Purchasing a Book

I want to cancel my order, what do I need to do?

Because we offer real time production we are able to cancel orders while they are in the PROCESSING status. After your order moves to a FULFILLING status we are not able to cancel. So if you need to adjust any orders please do send us a note when it is still in the PROCESSING status and we are happy to help.

Will the pages in my book be printed on both sides (back to back)?

The default is to print on both sides of a piece of paper just like a novel. We offer single sided printing which is selected during the book maker process - just check the "1-Sided Printing" box.

What shipping methods do you offer within North America?

Fedex

• Next Day
• 2nd Day
• 3 Day
• Ground
• United States Postal Service
• Express Mail (1 - 2 days)
• Priority Mail (2 - 3 days)
• Media Mail

USPS business days are Monday through Saturday. All orders addressed to an APO or FPO (military mail) must be shipped via a USPS method.

What shipping methods do you offer outside North America?

• International (2 - 3 weeks)
• International Express (7-14 days)

International packages are delivered via the postal service of the destination country. We cannot ship to international PO Boxes.

These times are estimates (not guarantees). They may be affected by factors over which we have no control(i.e.incorrect delivery address, customs delays, or Post Office delivery restrictions). Orders which are affected by these factors tend to arrive within 5-6 weeks, and we will take no action on these orders prior to that time. Additionally, we have found that orders shipping to Asia can take up to 10 weeks for delivery.

NOTE: Any duties or taxes levied against packages arriving from outside the destination country are determined by local Customs and Immigration agencies and are the responsibility of the recipient. We cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to non-delivery of packages or late shipment deliveries.

After I place my order how long will it take before my book ships?

When you purchase an order on, the amount of time it takes for you to receive your purchase varies. It depends on the format you select (for example, photo book or print) and the shipping method you choose. If your order stays in a FULFILLING status for longer than the stated fulfillment time, please send a note to support@viovio.com prompting us to research for you.

Viovio is print on demand company, so manufacturing precedes shipping on all orders. Softcovers typically print in about 4-7 business days. Hardcovers take a little longer, about 7-10 business days. If you you have a larger order (20+ books) the manufacturing time could increase.

You will receive e-mail notification from us when the item ships. If you feel your shipment time has been exceeded, please check the correct address for the order. Many times orders are returned to us with undeliverable addresses. You can find the shipping address in your order receipt email or by checking your order in your account.

I ordered an Express book and a Premium book. Will they ship together?

The books will ship separately. The Express books are manufactured by a different facility than the Premium bound books and we don't hold up the Express books waiting on the Premium. Express binding is a 8 day process and the Premium binding is a 14 day process.