wrong book ordered

Just as an FYI, if you are uploading a PDF — When you upload a PDF our system will automatically select the book trim size that most closely matches your PDF size. So the hardbound portfolio is a 12.5x10. The softcover portfolio is 14x11.

Just as a caution, when uploading PDF's with the cover included with the file. NOTE: Covers and interiors are printed separately. So when the front cover is removed from your uploaded file, the pages will be offset. If you have 2-page spreads make sure they will layout the way you plan after that first page has been removed.

NOTE: The best way to Upload a PDF
login,
go to your my account page (link to that page is in the upper right of the screen)
select upload PDF (under the products column)
give your product a title
For the Interior PDF File browse to get the PDF from your PC
Pick the correct action for Front Cover and Back Cover fields
Select the upload pdf button

Here are a few links to some of our pages on PDFs
http://www.viovio.com/wiki/PDF+Upload+Wizard
http://www.viovio.com/wiki/PDF+Creation+FAQ
http://www.viovio.com/wiki/PDF+Creation+Specifications
http://www.viovio.com/wiki/Cropping+And+Bleed

I would read each carefully some of the information may apply to you and some may not.

If you included transparencies in your PDF — Our printer doesn't handle transparencies at all. The text boxes appear as semi-transparent, instead of transparent. The pages with transparencies need to be flattened prior to uploading to Viovio.

Also we power a site that has a very active forum and the creators are knowledgeable about PDFs. Check it out at http://www.photoshopcreativeelements.com

Hope this helps and please let us know if you have any more questions!

You need to email customer service directly (support@viovio.com) and provide them the info on your order.

I want the portfolio hardback book instead of the softback book how can I get the book I want.