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Why am I getting other peoples pictures when I create my book?

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Viovio Support
Joined: 30 Sep 2004
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Re: Why am I getting other peoples pictures when I create my book?

Posted: Fri 17 of Oct, 2008 (15:45 UTC),
Excellent, send a note to support@viovio.com if you experience any other odd occurrences smile
Kathy Occansey
Joined: 30 Nov 2007
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Re: Why am I getting other peoples pictures when I create my book?

Posted: Thu 16 of Oct, 2008 (23:24 UTC),
I just recreated the book and everything looks great. Thanks!
Viovio Support
Joined: 30 Sep 2004
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Re: Why am I getting other peoples pictures when I create my book?

Posted: Tue 14 of Oct, 2008 (22:04 UTC),
Kathy, this should be resolved. Did you recreate your book? We've heard back from the folks who were effected and they all report that it is resolved.
Kathy Occansey
Joined: 30 Nov 2007
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Re: Why am I getting other peoples pictures when I create my book?

Posted: Tue 14 of Oct, 2008 (02:57 UTC),
I'm still having the same problem - with the pictures of the doors appearing in my book. I'd love to get this ordered asap - but am worried to do so without seeing a true preview.
Christian Fowler
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Joined: 30 Sep 2004
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Re: Why am I getting other peoples pictures when I create my book?

Posted: Mon 13 of Oct, 2008 (00:23 UTC),
FYI, the fix should be in with a total workaround of the problem. Books now seem to be building properly. Please post any outstanding issues you run into.
Christian Fowler
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Joined: 30 Sep 2004
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Re: Why am I getting other peoples pictures when I create my book?

Posted: Sun 12 of Oct, 2008 (07:53 UTC), Last modification by:Christian Fowler, Mon 13 of Oct, 2008 (00:22 UTC)
Hi all,

The door issue is resolved now and your book should build fine now. We are using a third party software tool to collate images into a PDF, and unfortunately it has a problem related to the large number of images now on Viovio. The door is actually a test image that was uploaded very early on, and that image was being shown due to a parameter truncation issue. We are doing our best to work around and are working around the clock to get a solution in place.

Lance, I see 12 emails in your recent support queue, so it appears communications are working.

Also, we have a brand new drag and drop bookmaker coming REAL SOON NOW, however this latest hiccup has thrown a monkey wrench in the schedule.
Jennifer Bulmer
Joined: 10 Oct 2008
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Re: Why am I getting other peoples pictures when I create my book?

Posted: Fri 10 of Oct, 2008 (14:34 UTC),
I had this exact same problem - this website is very poorly designed - the whole bookmaking process is extremely difficult???? I tried doing individual jpegs but is it easier to upload a whole book in PDF format?
Karen Raynes
Joined: 13 May 2006
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Re: Why am I getting other peoples pictures when I create my book?

Posted: Fri 10 of Oct, 2008 (06:41 UTC),
I have had this issue today also and I have deleted and recreated the book three times now. It is probably just a glitch - so I won't purchase until it is sorted out... which is most likely being dealt with now :)
Lance Wagner
Joined: 26 Sep 2008
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Why am I getting other peoples pictures when I create my book?

Posted: Thu 09 of Oct, 2008 (03:56 UTC),
sadWhy am I still getting other peoples pictures when I create my book. Does this mean someone else is getting my copyrighted images? I asked your support people about this the last time it happened, they never got back to me. Is this happening to others? Have you made your book, do the preview and it comes up with someone else's images? My clients would not be happy about this at all.

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